Is Work From Home A Permanent Solution For Contact Centers?
This year was an eye-opener for businesses across the globe. It literally forced everyone to design alternative strategies for business continuity as people were forced to stay at home. This led to an...
View ArticleQuick Guide to Business Process Automation
What Is Business Process Automation (BPA)? Business process automation is the process of using technology to replace manual effort for recurring tasks or processes within a business. The prime purpose...
View ArticleFew Reasons Why Inbound Customer Service Is Pivotal For The Retail Industry.
The world was taken by a sudden shock and surprise when the pandemic hit the whole world. Businesses around the world were baffled and started to worry about survival and continuity. But as they say...
View ArticleDoes Customer Service Really Require Some Special Skills?
There’s an old saying “There is only one boss, The CUSTOMER”. Keeping the boss happy by proving the right Customer service is a tough ask. Nearly 50% of all modern-day consumers accept that they had...
View ArticleBack To The Future: AI Transforms The Contact Center
As the world moves ever closer to a future in which artificial intelligence (AI) plays a more significant role, contact centers are at the forefront of this change. AI has the potential to dramatically...
View ArticleMeasuring the Success of Customer Support Services: Metrics and KPIs
Customer support services are the backbone of any successful business, as they directly impact customer satisfaction, retention, and overall brand perception. Organizations rely on metrics and key...
View ArticleCustomer Support 2.0: How Virtual Assistants and Chatbots Are Redefining Service
In today’s fast-paced digital world, customer support plays a pivotal role in shaping the overall customer experience. Gone are the days when customers had to wait in a never-ending queues or endure...
View ArticleThe Future of Call Center Services: Digital Transformation and Beyond
In today’s rapidly evolving digital landscape, businesses are constantly seeking ways to stay competitive and meet the ever-increasing demands of their customers. One area where this transformation is...
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